Vintage Cellars Chatswood North

Our friendly Customer Care team will always help wherever possible to ensure you have a smooth Same Day experience. To discuss your options, including refunds and new orders, please give the team a call on 1300 366 084, Monday to Friday 8:30 am – 9:00 pm; Saturday 9:00 am – 9:00 pm; Sunday 10.00 am – 8:00 pm AEST. Please note that changes to the order, requested after 1:00 pm, may delay the orders fulfilment to the following business day.

Coles Liquor takes its liquor retailing and Responsible Service of Alcohol (RSA) responsibilities very seriously and we are committed to serving the community responsibly. Coles Liquor is bound by legislation in each state and territory in which we operate regarding the responsible service of alcohol. We are obligated to refuse service to minors, intoxicated persons or in situations where our team have reasonable grounds for the belief that alcohol may be supplied to a minor or an intoxicated person.

Vintage Cellar Customer Care are the store experts, and will be able to help you with all of your store-related enquiries. The friendly team can be contacted on 1300 366 084Monday to Friday 8:30am – 9pm; Saturday 9am – 9pm; Sunday 10am – 8pm AEST.

It's easy to update any of your membership details online. After log in; • Click on the 'My account' button next to Vintage Choice logo on the homepage. • From the 'Account details' tab, click any field to change your name, email address, date of birth, contact number and update your password. • After you've made the necessary updates, scroll down and click 'Save Changes'. Please note that if you change your email address online, you must use the new email address to log in from that point onwards.

You can join the VC Club by creating a membership online, or signing up in one of our stores.

As a VC Club member you'll have exclusive access to hundreds of member only offers on wine, beer and spirits. As well as member only offers, there will be more exclusive member only tastings and experiences, not to mention access to new product releases, plus the latest trends and expert advice from at home and around the world.

You can change your password through your account online. After logging in: • Click on the 'My account' in the side menu (or click here). • Once you are in the 'My Details' section, you’ll find the option to update your password at the bottom of the page. • Enter your current password, and then enter a new password. Your new password will need to contain at least one uppercase letter, lowercase letter, number, and special character (#$@!%*?&), and be between 8 - 20 characters long in total. You don’t need to enter any other account details to change your password. • After you've entered all the required details, scroll down and click 'Update my Details'. Please note that if you’re setting a new password after resetting your password, your current password will be the temporary password sent to you by email.

The quickest way to solve any log in issues is to reset your password. To reset your password, click 'I forgot my password' on the log in screen, enter the email address linked to your account, and click ‘Reset password’. This will send an automatically generated temporary password to your email address. You can use this temporary password to log in and set a new password. Make sure to set a new password that you’ll remember, as your temporary password will expire. If you’ve requested a temporary password but you haven’t received an email from us to your inbox or spam folders, you may have a different email address linked to your account. If you’re having trouble signing in with your temporary password: • Please make sure you’re always using the most recent temporary password emailed to you. • If your temporary password has expired, or you need a new one, you can reset your password again. • You can try both manually typing your temporary password, and copying and pasting your temporary password. • Make sure that you’re not typing or pasting any extra characters along with your temporary password. • You may find it easier to sign in using a desktop computer. If you need any help signing in or locating your account, please give our friendly Customer Care team a call on 1300 300 640, Monday to Friday 8:30 am – 9:00 pm; Saturday 9:00 am – 9:00 pm; Sunday 10.00 am – 8:00 pm AEST.

Currently, we do not provide a chilled delivery option on our website, however, we will do our best to ensure all applicable products that should be chilled, are sent chilled!

Yes, we cannot leave your order unattended and you must be at the delivery address to present ID to receive your order. If you miss your delivery, your order will be returned back to our store.

We aim to have your delivery to you within 90 minutes of you placing your order. We deliver 7 days a week, including public holidays except for Christmas Day and Good Friday.

Express orders can be placed anytime within our stores trading hours. Refer to our delivery information page for more information.

Limits apply per customer per day to Click & Collect orders: 60 units per wine, 5 cartons per beer, cider or pre-mixed drinks, 12 units per spirit. Please call us on 1300 366 084 for orders bigger than our listed limits and we will do our best to help facilitate your purchase.

Gift packaging is not available at this point in time for Click & Collect purchases, although we do offer a range of gift bags in store.

Yes, provide the name of the person collecting the order, photo identification is required to collect your order.

Customers will receive notification by text message within 60 minutes of their order being transacted online, provided collection is within the opening times of the Click & Collect store.

Unfortunately we do not accept AfterPay, zipPay or similar ‘buy now, pay later’ digital payment services. This also includes single-use digital cards created through one of these services. Our current payment options are listed above.

We accept payments using Mastercard, Visa, American Express, Diners Club, Coles MasterCard, flypay, Apple Pay, Google Pay and PayPal. Unfortunately we do not accept Cheques, Money Orders, Gift Cards or flybuys points as online payment methods.

If your purchase is faulty, damaged, incorrectly described or breaches a consumer guarantee, we will be happy to provide you with either a refund or exchange upon presentation of your proof of purchase. If this purchase incurred a delivery fee, we will also cover the cost of the delivery fee for the return of the Goods back to us. The refund will be processed with via same method of payment as the original transaction. If your purchase was made in-store, simply bring the products and receipt back and speak to a Liquorland/Vintage Cellars/First Choice team member to organise a refund or exchange. Or, call our Customer Care team on 1300 366 084 and a customer service representative will assess your request for a refund or exchange, before returning to the store to have this processed. Please note, that instore refunds and exchanges cannot be processed by Customer Care over the phone. If you've encountered an issue with a purchase you've made online or over the phone there are two options available: • The order can be returned to your nearest Vintage Cellars store (providing your Tax Invoice as proof of purchase), or • You can arrange for the order to be collected from you, just call us on 1300 366 084 This is information is also available in our terms and conditions. If you have changed your mind after purchasing a product/s from us either online or instore and including foods items, we will be unable to offer a refund or exchange for these goods if they have left our premises.

Shopping online is great value for money. We have great low prices, exclusive deals, and offer the convenience of home delivery. Some of the great reasons to shop with us are: • Free standard delivery on all orders over $200 • Exclusive online wine bundles • A great range of fine wines • Our VC Club loyalty program offering exclusive member only offers & more • Money Back Guarantee

It's easy to update any of your contact details online. After log in; • Click on the 'My account' in the main menu (or click here). • Once you are in the 'My Details' section, you have the option to update your name, email, date of birth, flybuys number, contact number and password. • After you've made the necessary updates, scroll down and click 'Update my Details'. Please note that if you change your email address online, you must use the new email address to log in from that point onwards.

Yes, it is a legal requirement that your identification is checked for the below order types: • Express Delivery – your ID will be scanned at point of delivery for every order you receive. The ID must match the name entered by the purchaser at checkout. Only the nominated recipient can accept the delivery. • Same Day – ID will be checked and verified at point of delivery to verify proof of age and/or identity. • Standard Delivery – ID will be checked if you are a new account holder or have used our ‘guest’ checkout. • Click & Collect – a team member in store is required to check ID to verify proof of age and validate the correct order recipient. • Marketplace – orders placed through the Doordash and Uber Eats apps will have ID scanned at point of delivery. The recipient must be the account holder who placed the order.

We regularly send out great offers via email and mail. And from time to time we may phone you about great deals on wines that are just too hot to advertise to the general public and/or where we have limited stock. Additionally, if you are a VC Club member we will send you exclusive VC Club member only offers. To make sure you find out about the latest special Vintage Cellars' offers you can either: • Register for an Account online OR; • Join the VC Club OR; • Phone us on 1300 366 084 and ask to be added to our mailing list

Some offers are available in Vintage Cellars stores only and some offers are available online only. When we advertise these offers we will state if they are only available online or only available in store.

Please give our team a call on 1300 366 084, Monday to Friday 8:30 am – 9:00 pm; Saturday 9:00 am – 9:00 pm; Sunday 10.00 am – 8:00 pm AEST. We’ll resolve your issue as quickly as possible!