First Choice Liquor Market Redcliffe

First Choice Liquor Market is dedicated to the safety and wellbeing of our customers and aims to promote the responsible consumption of alcohol. By excluding yourself from First Choice Liquor Market services you will no longer be able to place orders on the First Choice Liquor Market Market, Liquorland, Vintage Cellars and Coles Online websites. To voluntarily exclude yourself please email the following details to:firstchoiceliquorordersupport@firstchoiceliquor.com.au - First Name - Last Name - Email address - Mobile Number

Our friendly Customer Care team will always help wherever possible to ensure you have a smooth Click & Collect experience. To discuss your options, including refunds and new orders, please give the team a call on 1300 308 833, Monday to Friday 8:30am – 9:00pm; Saturday 9:00am – 9:00pm; Sunday 10.00am – 8:00pm AEST.

Yes, provide the name of the person collecting the order, photo identification is required to collect your order.

Yes, your order will be prepared for collection within the opening times of the Click & Collect store. These will be visible pre and post purchase and a text message will be sent when the order is ready for collection.

Customers will receive notification by text message within 60 minutes of their order being transacted online, provided collection is within the opening times of the Click & Collect store.

Coles Liquor has a School Uniform Policy that aims to eliminate the risks or confusion associated with supplying alcohol to young adults. The policy requires our team members to refuse service to anyone in full school uniform, including where a customer has Proof of Age ID confirming they are over the age of 18 years.

Coles Liquor takes its liquor retailing and Responsible Service of Alcohol (RSA) responsibilities very seriously and we are committed to serving the community responsibly. Coles Liquor is bound by legislation in each state and territory in which we operate regarding the responsible service of alcohol. We are obligated to refuse service to minors, intoxicated persons or in situations where our team have reasonable grounds for the belief that alcohol may be supplied to a minor or an intoxicated person.

Our Customer Care Team will be able to help you with all of your store-related enquiries. They can be contacted by calling 1800 308 833.

Please allow up to 4 weeks from the day your online order is placed for your flybuys points to appear on your statement. It's important to remember that any bonus points earned will be applied up to 4 weeks after the end of the promotion, in line with the terms and conditions of the flybuys website.

You can add this to your account if you are logged in and a member! Alternatively, you can add it whilst in the checkout in the Your Details section. The promotional/discount code section in your shopping cart should only be used for promotional/discount codes.

To make sure you're getting the most out of your online purchases, register your flybuys membership number on your online account. This can be done by using 'My Account', then updating your flybuys number on the 'Account details' tab. You can also add your flybuys number to your order on the 'View Cart' page during checkout.

You can change your password through your account online.​ After logging in: - Click on the 'My account' in the side menu (or Click on the 'My account' in the side menu (or click here). - Once you are in the 'My Details' section, you’ll find the option to update your password at the bottom of the page.​ - Enter your current password, and then enter a new password. Your new password will need to contain at least one uppercase letter, lowercase letter, number, and special character (#$@!%*?&), and be between 8 - 20 characters long in total. You don’t need to enter any other account details to change your password. - After you've entered all the required details, scroll down and click 'Update my Details'. Please note that if you’re setting a new password after resetting your password, your current password will be the temporary password sent to you by email.

Some offers are available in First Choice stores only and some offers are available online only. When we advertise these offers we will state if they are only available online or only available in-store.

Yes, it is a legal requirement that your identification is checked for the below order types:​ - Express Delivery – your ID will be scanned at point of delivery for every order you receive. The ID must match the name entered by the purchaser at checkout.​ Only the nominated recipient can accept the delivery.​ - Same Day – ID will be checked and verified at point of delivery to verify proof of age and/or identity.​​ - Standard Delivery – ID will be checked if you are a new account holder or have used our ‘guest’ checkout. ​​ - Click & Collect – a team member in store is required to check ID to verify proof of age and validate the correct order recipient. - Marketplace – orders placed through the Doordash and Uber Eats apps will have ID scanned at point of delivery. The recipient must be the account holder who placed the order.​

We understand that you always want your order to arrive as quickly as possible, and sometimes the best way for us to make sure this happen is to send it from two different hubs. Despite this, sometimes minor delays can occur. Orders in this situation will not incur an additional delivery charge.

If your purchase is faulty, damaged, incorrectly described or breaches a consumer guarantee, we will be happy to provide you with either a refund or exchange upon presentation of your proof of purchase. If this purchase incurred a delivery fee, we will also cover the cost of the delivery fee for the return of the Goods back to us. The refund will be processed with via same method of payment as the original transaction. If your purchase was made in-store, simply bring the products and receipt back and speak to a First Choice team member to organise a refund or exchange. Or, call our Customer Care team on 1300 308 833 and a customer service representative will assess your request for a refund or exchange, before returning to the store to have this processed. Please note, that instore refunds and exchanges cannot be processed by Customer Care over the phone. If you've encountered an issue with a purchase you've made online or over the phone there are two options available: The order can be returned to your nearest First Choice store (providing your Tax Invoice as proof of purchase), or You can arrange for the order to be collected from you, just call us on 1300 308 833. This is information is also available in our terms and conditions. If you have changed your mind after purchasing a product/s from us either online or instore and including foods items, we will be unable to offer a refund or exchange for these goods if they have left our premises.

If you can't find the product you are looking for, our Customer Care team will be more than happy to assist you, so please give them a call on 1300 308 833.

Unfortunately we do not accept AfterPay, zipPay or similar ‘buy now, pay later’ digital payment services. This also includes single-use digital cards created through one of these services. Our current payment options are listed above.

The quickest way to solve any log in issues is to reset your password. ​ To reset your password, click 'I forgot my password' on the log in screen, enter the email address linked to your account, and click ‘Reset password’. This will send an automatically generated temporary password to your email address. You can use this temporary password to log in and set a new password. Make sure to set a new password that you’ll remember, as your temporary password will expire. ​If you’ve requested a temporary password but you haven’t received an email from us to your inbox or spam folders, you may have a different email address linked to your account. ​If you’re having trouble signing in with your temporary password: ​ - Please make sure you’re always using the most recent temporary password emailed to you.​ - If your temporary password has expired, or you need a new one, you can reset your password again. - You can try both manually typing your temporary password, and copying and pasting your temporary password. ​- Make sure that you’re not typing or pasting any extra characters along with your temporary password. - You may find it easier to sign in using a desktop computer. ​​ If you need any help signing in or locating your account, please give our friendly Customer Care team a call on 1300 300 640, Monday to Friday 8:30 am – 9:00 pm; Saturday 9:00 am – 9:00 pm; Sunday 10.00 am – 8:00 pm AEST.​

It's easy to update any of your contact details online. After log in; - Click on the 'My account' in the main menu (or click here). -* Once you are in the 'My Details' section, you have the option to update your name, email, date of birth, flybuys number, contact number and password. - After you've made the necessary updates, scroll down and click 'Update my Details'. Please note that if you change your email address online, you must use the new email address to log in from that point onwards.

If a product is included in the offer, it will feature an 'Across any 6' price. Some products are excluded from the promotion due to being on a different promotion. E.g. '2 for' where no further discounts apply.

We are currently unable to offer our Price Beat policy online. However, we can offer this service in store, under the following conditions: - Competitor's premises must be within 10km of the First Choice Liquor store you are making your purchase - Items in question must be identical - Competitor's price must be available on the day, in the state of purchase and on items purchased in the same quantities - Competitor must have item in stock - Excludes online offers, trade quotations, liquidations and clearance sales - We reserve the right to limit sales to reasonable retail quantities - Competitor's current price must be able to be verified - Competitor's conditions may apply. Eg. Delivery fees, methods of payment etc

We do not accept flybuys points as payment currently, however flypay members can use points as part of their payment. Please see flypay.com.au for more information

We accept payments using Mastercard, Visa, American Express, Diners Club, Coles MasterCard, flypay, Apple Pay, Google Pay and PayPal. Unfortunately we do not accept Cheques, Money Orders, Gift Cards or "Buy Now, Pay Later" services such as AfterPay.

Shopping online is great value for money. We have great low prices, exclusive deals, and offer the convenience of home delivery. Some of the great reasons to shop with us are: - Free standard delivery on all orders over $200 - Exclusive online wine bundles - Earn flybuys points on all purchases - Money Back Guarantee