Contacting Support

Thank you for reaching out to our support team at Showmelocal.com. To ensure a smooth and efficient support experience, please follow these guidelines:

• Most Issues Can Be Fixed by Claiming the Business Listing:
  
  
  • Showmelocal.com is a self-served directory, and many problems can be resolved by claiming the relevant business listing.
• Requests for Already Claimed Listings:
  
  
  • If the listing is already claimed (you do not see the claim button), all requests must be initiated from the actual business owner's email.
  • Please use the business owner's email; generic or agency emails are not accepted.
  • "On behalf of" requests are also not supported.
  • Reset password if needed.
• Updating Account:
  
  
  • If you are the account holder, log in to your account to update the information.
• Claiming and Updating Listings:
  
  
  • If the listing is available to claim, please do so and update the information accordingly.
  • Use the actual business owner's email in the general business info section.
  • You can use your agency email as a registered user account.
• Removal of Duplicates:
  
  
  • When requesting the removal of duplicates, include the correct and preferred listing URL.
• Submitting a New Listing:
  
  
  • If the listing does not exist, use our submission form to add your business.
• Compliance with Guidelines:
  
  
  • Requests not in line with these guidelines may not receive a response.
  • Communication must remain respectful and courteous at all times.
  • Use of offensive, abusive, derogatory, or discriminatory language will result in the conversation being closed or service restricted.
• Email Support Availability:
  
  
  • We offer support by email only.
  • Always include the listing URL for faster assistance.
  • Our team will do their best to assist you promptly.
• Why Phone Support Is Not Offered:
  • Streamlined Support: All communication is documented and traceable for better clarity and resolution tracking.
  • Security & Verification: Written confirmation is required for sensitive actions like billing or cancellation.
  • Minimized Miscommunication: Written requests reduce errors and ensure consistency.
  • Team-Based Handling: Multiple agents may assist in resolving your request; tickets provide shared access.
  • Platform Alignment: Written support aligns with your dashboard activity and data history-critical for accurate assistance.
  • 24/7 Submission: Requests can be sent anytime and are tracked within our system for accountability.

For help, email us at support@showmelocal.com.