Caitlin C.
1 out of 5
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Customer service is TERRIBLE. If you want someone who takes forever to return calls and emails, fails to provide information requested, doesn't know how to calculate your business income properly and speaks to you in a condescending manner, then by all means call Val Susor in mortgage lending to "help" you. Val was extremely rude and would literally sigh on the phone when she actually answered (which was rare). It was clear she found communication annoying. We work with a lot of lenders in our profession and it's uncommon to find one so blatantly unprofessional. It is pretty sad that we knew more about her job than she did. We confirmed with multiple other lenders that she did her calculations wrong. A simple google search showed she did her work incorrectly but she must have been too embarrassed to fix her mistakes and instead was unprofessional to get rid of us. She also refused to let us speak to anyone else at the facility when we asked, seems suspicious. She wasted our valuable and limited time during an important time sensitive matter that should have been an exciting time for us. Underwriting should know their job better too, if our file ever made it that far. Lastly, Val also clearly has a problem with Real Estate Agents, based on her rude comments to us about our line of work too. Keep that in mind when referring people where to get their mortgage, real estate professionals. There is a reason this place has BAD reviews.
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