We recommend reserving items and equipment as early as possible. Holidays are often times booked far in advance, and popular wedding dates may also have limited availability. A reservation is required to guarantee rental availability. Reservations are made by signing and returning our rental agreement along with a 40% non-refundable retainer unless other payment terms are arranged.

May I modify an existing reservation?

We welcome adjustments to order quantities until one week prior to each event, however additions cannot be guaranteed. Cancellations and reductions are not accepted after one week prior to the event and the customer is responsible for payment of all items beyond that date. If an event is cancelled outright within 30 days of the event date, then the remaining balance would still be due.

How do I make a reservation?

You are more than welcome to stop into our office, or we accept reservations over the phone or by email. Email requests are not considered a confirmation without an official reservation. We ask that you sign a rental agreement and place a 40% retainer to make reservations.

How do I get an estimate for my party or event?

Typically we recommend calling for a phone consultation to ensure all items needed are listed on the proposal and all information is provided. We do provide estimates by email, however all tent estimates are pending a site visit.

How does pricing work?

Pricing is based on a full, single day rental. If you require a longer rental, additional charges may be incurred so please call us for more information.

When is final payment due?

Final payment is due on or before delivery unless prior arrangements have been made. We accept cash, check, or credit card (Visa, Mastercard, Discover or Amex). Checks must be received two weeks in advance to allow time to clear.

Do you deliver to my city/town?

Tents Unlimited can travel to most cities and towns in Connecticut. During high-volume weeks, availability can depend on proximity so please call to see if we service your area and check for availability.

What are your delivery fees?

Delivery fees vary by both the location of the event and what is ordered. Please call for quotations on delivery. You may pick-up most items from our warehouse at no cost.

What time will you deliver and pick up my items?

Delivery will vary on the size of your order and your event type. Wedding events and larger orders are typically delivered 2-4 days prior to the event date. Small backyard events are typically delivered 1-3 days prior to the event date. We do try to honor requests for delivery and pick-up, however there may be a charge for strict date and time restrictions due to adjustments to our schedule.

Do I have to be home for delivery?

We recommend that you or a representative be present at the time of delivery to ensure that your items are correct and delivered to the correct location. If you cannot be home, we will deliver the items to a pre-designated location.

Tents Unlimited - Torrington, CT 06790 - (860)496-8882 | ShowMeLocal.com

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