Carly Wood Mobile Wedding Hair Sydney

Trustworthy
Customer Service
Recommend

Please be careful if looking to cancel your services with this business. Unfortunately I had to cancel a booking made in advance ( no goods or services were provided for this particular booking) and although I accept I cannot get my deposit back of $500 (more than 10% of the cost of goods and services not provided). Carly has now submitted a claim to NCAT for me to pay $1062 for the goods and services not provided for a future date in September. Very unfortunate as this is the first correspondence I’ve had in regards to $1062 from Carly, and this in the form of a hearing. I now have to take time off work to attend this hearing and if anything I feel defamed and extremely stressed as I have been accused of discrimination by cancelling such services. Out of goodwill I removed my previous review, however I feel that consumers should be warned. I hope that this business takes the time to understand what NCAT is, as this division will not support such a claim (given I am the consumer, and goods and services were not provided) and I now have to waste my time to explain this in person or for this case to be dismissed. Extremely saddened that this added stress has caused loss of income (to be able to appear to such a day) and appointments i have had to schedule to seek assistance with the stress and anxiety caused from this experience. At this point of time I still have not had communication regarding this and don’t believe this is best practice and use of NCAT. I hope I am in a position to change my feedback, however due to the current situation with no solution except an NCAT hearing I have no choice but to express how I feel, bullied to pay money for goods and services not provided.