1 out of 5
| Trustworthy | |
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| Customer Service | |
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| Recommend | |
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Hornsby ‘Prestige’ Smash Repairs is a seriously incompetent & unprofessional ‘repair’ shop! The air conditioning of my car was working before the not-at-fault accident, but not afterwards. The damage to my car was at the front left-hand side - the air conditioning unit is located at the front left-hand side (of engine bay). When I dropped off my car, I told them that the air conditioning wasn’t working - so I gave them the heads up on this problem. When I went back to pick up my car, I asked about the air conditioning. They didn’t even check it! Then they said that the damage was nowhere near the air conditioning unit (in a desperate lame attempt to shirk responsibility) - like I said, damage done to front left hand side; AC located at the front left-hand side! Not only that, but the front left-hand indicator also wasn’t working, so had to waste more time taking it back to get that fixed (seriously, they couldn’t even check if the indicator worked, relating to the area of damage)! There is also a scratch on the bumper where they reinstalled the front grill! And this mob obviously think this is acceptable work & conduct!
I called my insurer, they had their assessor call me, where he stated that it was obvious that the AC unit would have been affected (due to the nature of the accident - he inspected the photos of damage) & that they should have inspected & repaired the AC. He also stated that Hornsby ‘Prestige’ are incompetent & that they had violated a few of the insurance company’s procedures!
I will not be taking my car back to this incompetent mob to get the remaining repairs done - they cannot be trusted & they don’t do a professional job. I now must waste more of my time sorting this out with someone else. It seems Budget Direct & NRMA have this incompetent mob as part of their preferred ‘repairers’. Don’t go there! It wouldn’t surprise me in the slightest that both insurance companies (eventually) get rid of them.
Reading the reviews here, the ones that gave five-star reviews are likely for minor jobs… &/or by people who couldn’t care much about the status of their vehicles. If you do care about the status of your vehicle, keep well clear of this incompetent mob! Pay a bit extra on your policy for your own repairer option - as going through this ordeal isn’t worth the dollars saved!