1 out of 5
******* We do not recommend anyone using Pave 21 for any works. *******
The work started out good with verbal commitments from Pave 21's owner of high quality, expertise, honesty and completing works within 4 to 6 weeks.
3 months later, all payments made (in good faith), some works remain incomplete and Pave 21's owner has not accepted our phone calls to returned to complete the works and make repairs.
After 1 week of many attempts to contact the owner, a Pave 21 representative agreed to meet to create an "plan of works" (LOL, not to complete the work but to "plan it"). Then cancelled the meeting after the agreed time with nil reschedule date.
To date, we have not receive confirmation of when Pave 21 intends to return to complete works and repairs. Not something a reputable business would put a customer through. A very dishonest way to conduct business.
Put it down our inexperience and trusting a business to keep their word to complete works. Pave 21's owner cannot be trusted.
In practice, Pave 21 has proven to be dishonest, cuts corners, substitute cheaper materials, does not complete works as agreed, cannot be contacted once all payments are received and does not return to complete repairs.
The NSW Department of Fair Trading has advised us to submit a complaint.
Please share this post to help friends and family to ensure Pave 21 does not do this to anyone else.