Transcord Community Transport

Trustworthy
Customer Service
Recommend

My dying father and I joined Transcord in May 2022 and the first two rides were great due to the volunteer drivers. However, the third driver George was so disappointingly unprepared that he crammed my dad into the back with all the seats up. When that didn't work he blamed my dad for being unable to sit upright due to his severe Parkinson's condition then stranded us right before Father's Day. We had to catch a wheelchair taxi instead. I complained to the operations manager Torsten who kept interrupting and talking over me, completely contradicting his own hiring criteria to only recruit motivated, caring and reliable jobseekers. When I said I would further escalate the matter he sarcastically wished me 'good luck' suggesting this not-for-profit doesn't care if there's a problem. Board chair Lorraine finally got acting GM David to phone me but he kept stalling for a whole month. When I escalated the matter again to Lorraine she informed me that she had resigned from the board. Transcord needs fresh management so badly some of their volunteers could do a better job than paid staff. I would love to see Torsten and David be booted down to volunteer driving, and their really good drivers being promoted to operations supervisor and acting GM/board chair. We cancelled our Transcord account and went with Mable instead.