Sitback Solutions

Sitback is focused on optimising user experiences to create highly effective websites.

Based in Sydney, we provide industry-leading User Experience (UX) Research and Design via our specialist team of in-house Psychologists and HCI experts, as well as Enterprise-scale Web Development, specialising in CMS platforms like Drupal and Wordpress, & ongoing 24/7 SLA-backed Support & Optimisation services.

We are proud to work with a broad range of leading organisations across all industries including Woolworths, Subaru, Westpac, Luna Park, Department of Education and Starlight.

We have been recognised in many business awards, including:

- BRW Best Places to Work 2015, 2016 and 2017
- Employer of choice 2016, City of Sydney Business Awards
- Excellence in business 2016, City of Sydney Business Awards
- Overall business of the year, City of Sydney Business Awards
- Employer of Choice 2016, NSW Business Chambers

Digital Delivery: https://www.sitback.com.au/services/digital-delivery
Our Digital Delivery team is a core focus of Sitback Solutions. Our project life-cycle engages the right people at the right time and ensures accurate and effective scoping, timeline, budgeting & reporting. Our delivery workflow follows a pragmatic blend of Waterfall and Agile methodologies & allows for flexibility, risk mitigation & continued quality assurance.

- Specialist team ensures high quality.
- Defined engagement models.
- Proven Digital Delivery Methodology (DDM).
- Open communication and timely reporting.
- Trusted advisors taking project ownership.

// Software Development: https://www.sitback.com.au/services/development
Technically creative, the Development Team is from a strong technical heritage and provide consultancy, architecture, 3rd party integration, research & custom development.

The Front-End team delivers best practice accessibility & responsive design using technologies such as: HTML5, CSS3 & Javascript.

The Back-End team specialises in the implementation and customisation of the Drupal CMS. A pragmatic approach to development optimises the opportunity for code re-use, speed of delivery & quality assurance.

System Engineers provide low level platform architecture, hosting, configuration, monitoring & support. Disaster Recovery plans mitigate risk & optimise platform uptime and performance.

- Technical excellence.
- Best practice development.
- High performance resilient systems.
- Defining industry standards.
- Drupal specialists.

// User Experience: https://www.sitback.com.au/services/user-experience
The Sitback UX team are passionate about working with clients to create great customer experiences. Our team of psychologists and HCI experts apply a rigorous methodology to uncover the needs & motivations of both the business & end-user, resulting in interfaces that deliver on business objectives & fulfil customer needs.

Our speciality lies in applying an in-depth understanding of scientific research techniques along with social & cognitive psychology, to understanding complex domains & requirements.

// Support & Optimisation: https://www.sitback.com.au/services/support-optimisation
The Support & Optimisation team provide software support & maintenance services to client websites. The service delivers a help desk with a single point of contact and a pool of trained developers, producers, system administrators & designers to call upon to manage, maintain & optimise all website activity.

Specialists in the investigation and resolution of issues; site tracking, analytics & insights; A/B and user testing.

A ticket management system ensures a transparent audit trail of requests, activities & time spent.

Strict SLA's ensure response times & client expectations are met & monthly reporting ensures accountability.

// 24/7 Platform Support: https://www.sitback.com.au/services/247-platform-support
The Platform support team monitor, respond & resolve all web-related platform issues; 24 hours a day, 7 days a week. The team are locally based & experienced Systems Engineers & Software Developers. They ensure maximum website uptime & deliver round the clock peace of mind for clients with a business critical web presence.

It's insurance for the digital age. - See more at: https://www.sitback.com.au

Products Carried: Website Design, Website Development, Drupal Development, Custom Drupal Module Development, Custom Drupal Theme Development, Content Management Systems, Wordpress Development, Custom Wordpress Plugin Development, Custom Wordpress Theme Development, Website Support, Website Maintenance, User Experience Research, User Experience Design, User Experience Training, Code Hygiene Audit, Website Accessibility Audit, Website Hosting,

Brands Carried: Drupal, Wordpress, Joomla!, Sitecore, Umbraco, Ektron, HTML5, CSS3, Javascript, jQuery, PHP, ASP.NET, C#, Ember.js, Acquia, Kentico, Amazon Web Services, AWS,

Atmosphere: At sitback we are proud of our culture. Our staff hail from many different countries and backgrounds, and come together through a passion for excellence and a love of what we do. We often refer to ourselves as a "family" because we genuinely care about each other. We work hard, have fun, and most of all provide a support system for each other professionally and personally. Core values: Customer focus, Excellence of execution, Team work, Nurturing knowledge and learning, Continuous innovation

Professional Affiliations: Certified Drupal Developers, Amazon AWS Partner, Kentico Partner, Acquia Partner

Awards: - BRW Best Places to Work 2017 - BRW Best Places to Work 2016 - BRW Best Places to Work 2015 - Employer of choice 2016, City of Sydney Business Awards - Excellence in business 2016, City of Sydney Business Awards - Overall business of the year, City of Sydney Business Awards - Employer of Choice 2016, NSW Business Chambers

Languages Spoken: English, Spanish, Cantonese, Malaysian, French, Bengali,