AHS strives to continuously improve internal practices and processes in order to provide better service quality to NDIS participants.
We pride ourselves on our familiarity with disability. We trust you will appreciate the fact that our staff have a professional or personal experience with those living with disabilities.
AHS strives to improve our understanding of your needs as best we can, by building the capacity our clients need, and constantly listening to feedback.
Understanding
We work towards improving industry standards but providing additional service hours, and improved points of contact regarding domestic support.
The founders of AHS have over 8 years of experience in domestic cleaning and almost half a decade in commercial cleaning. We have a wealth of knowledge about how to best develop a domestic support solution that works for you, and understand that the industry requires additional controls.
We have chosen to meet ISO 9001 standards for internal processes, as well as 14001 standards to further improve our commitment to environmental forces.
Capacity
We have extended our contact and service hours, in order to continue the improving access of our domestic services to clients with specific needs and timeframes. We also tailor our services based on your needs, no matter how unusual they may be.
If you have any questions about how we can provide our services to you, you can always send an email to complaints@ahsupports.com.au.
This is part of our feedback initiative, and our desire to follow the new NDIA commission guidelines.
Feedback
Your feedback is critical to us.
We manage your feedback off-site, and occasionally ask our site managers to seek feedback about our services and responses, and other variables we believe to be important.
We encourage NDIS participants to provide us with feedback, which will allow us to continually improve internal standards and external services.